QSERVE

QServe is a service / call management solution for the service industry. It allows for customer interactions via a customer portal which allows for communication with the customer including messaging. QServe is best suited for service industries such as Banks, Mutual Funds, IT, etc.

System functionality
QServe is a net-based communication management system that facilitates workflow management of the service function (Be it grievance / query or feedback) in an organization to improve upon the various day to day / specialized / standard services offered it. The system facilitates

• Call logging
• Call assignment / Re-assignment,
• Call redressal
• Call correspondence tracking and monitoring
• Integrated messaging via the customer portal
• Browsing of Reports using parametric combinations

Module Features
• Centralized grievance / query /request tracking
• Pre-definable performance standards
• Real time information system
• Round the clock monitoring of communication
• High Security Level
• Extensive MIS reporting (Both Standard and User Definable)
• SMS, WAP, IVR and automated reports

Application Areas
QServe is a valuable tool for organizations that are into the business of specialized dedicated services. The various industry sectors where QServe would be useful are:

• Banking
• Insurance
• Mutual fund
• Telecommunication
• Government offices
• Municipal Corporations
• Education
• Travel & Tourism
• Hospitality & Entertainment