System
Functionality
ProCare is an integrated module of the ProCall and ProInvent systems.
This system will address the need of customer who needs to manage
spares inventory with their Call management system. The integration
of the 2 areas of Call Management & Inventory management in
a single system substantially increases the productivity and effectiveness
of the user in both the areas. The system facilitates:
• Call logging
• Call assignment / Re-assignment,
• Call redressal
• Call tracking and monitoring
• Browsing of Reports using parametric combinations
• Spare Issue
o The system follows the standard flow of stock from
o Factory to Head Office
o Head Office to Stock Points
o Stock Points to Dealers
o Dealers to Franchisees
o Franchisee to Engineer
• Spare Receipt
o Similar to the standard process the system here follows a similar
route as mentioned below:
o Franchisee from Engineer
o Dealer from Franchisee
o Stock Point from Dealer
o Head Office from Stock Point
o Factory from Head Office
Module Features
• Integrated Call & Spares Inventory Management
• Users is able to manage the customer response cycle as well
as the spares which are being utilized by a customer
• Centralized complaint/request tracking
• Pre-definable performance standards
• Pre-definable stock limitations and movement criteria
• High Security Levels
• Extensive MIS reporting (Both Standard and User Definable)
• SMS, WAP, IVR and automated reports
Application Areas
• Geographically spread out customer & inventory management
operations
• Customer complaint/call is related to inventory usages
Industry
• Capital Goods
• Automobiles
• Home Appliances
• Consumer Durable
• Petrochemical Industries
• Heavy Engineering products
• Diesel engines and motors
• Railways / Airports / Ports |
