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System functionality
ProCall is a net-based call management system that facilitates workflow
management of the service function in an organization to improve
upon its after sales services on product sold by it. The system
facilitates:
• Call logging
• Call assignment / Re-assignment,
• Call redressal
• Call tracking and monitoring
• Reports & MIS using customizable parametric combinations
Module Features
• Centralized call/complaint/request tracking
• Pre-definable performance standards
• Real time information system
• Round the clock monitoring
• High Security Level
• Extensive MIS reporting (Both Standard and User Definable)
• SMS, WAP, IVR and automated reports
Application Areas
It serves as a barometer of the service function of a company providing
support on the products sold by it.
It can be useful in a number of core sectors such as:
• Capital Goods
• Automobiles
• Home Appliances
• Consumer Durable
• Petrochemical Industries
• Heavy Engineering products
• Diesel engines and motors
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