CAREIT

CareIT is a web based technical support tool designed for technical help desks. Be it internal IT support teams or service providers CareIT helps in managing the IT infrastructure and helps in the quick turnaround of support calls.

System Functionality:

CareIT is a complete help desk software solution for businesses with widespread and disparate use of hardware and software. It is remotely hosted, browser-based and accessed via the web for ease of use and affordability. This model enables geographically spread companies to manage their IT infrastructure locally and monitor it centrally. Senior IT personnel can view information and progress not only for their location but nationwide locations. CareIT is a fully configurable system that matches your work requirements precisely combining power with simplicity and rapid deployment.

CareIT – Features

• Unified support of service centers in multiple locations, even across continents
Single portal site for accessing support information and tools necessary for the support staff
• Simple, single communication method for your users, customers with your support staff
• Advanced tracking and monitoring system with reporting capabilities
• Integrated security system
• Full-scale service-call management, monitoring and tracking system with intelligent reporting capabilities

Module Features:

• Support call management with routing
• Any time anywhere access via the Internet
• Ongoing support
• Secure access via unique URL, User Id, And Password
• Auto-escalation
• Custom settings, trouble types and priority levels
• Custom look-n-feel with your company logo
• Rapid setup and deployment
• Searchable
• Valuable reporting (Real-time as well as historic)
• Context sensitive screens plus comprehensive documentation
• Real time system status

Application areas:
• Companies with medium to large IT infrastructure
• IT support companies
• Tech support
• Help desk